FREQUENTLY ASKED QUESTIONS
What is 3bgsupply.com?
3bgsupply.com is an online distributor of power transmission components who specializes in drop shipping and data. We offer our customers large price savings because we do not warehouse our inventory, instead we drop ship it direct, saving time and money.
How do I create an account?
1. Click “create an account” in the top right corner.
2. Click “Click Here to Create A New Account”
2. You will be prompted to enter your email address (this will be your user name) and to create a password, as well as other pertinent information regarding your account.
3. Voila! Your account is created. You will be able to start placing orders now. You have also been sent a confirmation email to remind you of your account details.
Do you offer credit terms?
3BG Supply is proud to offer its customers the opportunity to purchase on credit terms. If you’d like to purchase on credit terms you can apply by filling out a credit application and emailing it to accounting@3bgsupply.com for review.
Is my payment secure?
Yes, 3bgsupply.com meets all Payment Card Industry (PCI) standards and is SSL secure. We use a payment gateway called Payment Express who has PCI Level 1 Clearance. For more information on PCI standards, please click HERE, or visit the following link:
https://www.verisign.com/en_US/website-presence/online/ssl-certificates/index.xhtml?loc=en_US
Can you place my order for me?
Yes, if you don’t feel comfortable using our website. Please call us at (800) 609-5205 and one of our industry professionals will help you place your order.
What is your return policy?
Return policies will correspond with the manufacturers’ company policy. To learn more about our return policy, please click HERE to be redirected to our website’s returns and shipping page.
What is your shipping policy?
- Orders placed after 2pm will ship next day
- All Next Day Air Shipments placed after 2pm will ship next business day
Which companies’ parts do you currently distribute?
Please contact one of our sales and product support specialists to make inquiries about the companies we represent.
Do you sell parts that aren’t featured on your website?
We have access to millions of parts from over 325 suppliers nationwide. If you are not seeing what you need online, please call one of our Sales and Product Support Specialists to assist you. They will be more than happy to find the part you need.
Do you drop ship?
Yes, therefore you must articulate WHERE you’d like the product to be shipping and WHO is going to be billed for it.
Where can I see my order history?
Click “Sign In” at the top right corner
Click either “Your Recent items” or “View Order Status”
How can I contact someone for help?
(1) Call us toll free Monday through Friday from 8 am – 5 pm EST: (800) 609-5205.
(2) Email us at: sales@3bgsupply.com and we will always have a response back to you in less than 24 hours.
How can I submit a new feature?
Let us know what you want to see! We are always trying to create new features that will make the lives of our customers much easier.
(1) Call us toll free Monday through Friday from 8 am – 5 pm EST: (800) 609-5205.
(2) Email us at: info@3bgsupply.com and we will put the request into a queue
What product categories are you adding next?
We offer over 70 different product categories, unfortunately not all of them are available online to purchase, but they will be soon! If you would like a direct status on a particular item please call us at 800-609-5205!
Will you distribute my parts?
We do heavy research to ensure all of our vendors sell high quality products the we can stand behind. If interested, please contact us one of three ways.
(1) Call us toll free Monday through Friday from 8 am – 5 pm EST: (800) 609-5205.
(2) Email us at: info@3bgsupply.com and we will always have a response back to you in less than 24 hours.
Any question that we may have missed?
You can always contact us one of three ways to answer any question you may have.
(1) Call us toll free Monday through Friday from 8 am – 5 pm EST: (800) 609-5205.
(2) Email us at: info@3bgsupply.com and we will always have a response back to you in less than 24 hours.